Frequently Asked Questions Regarding Sales To Canada
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1) Where do I find the list of eligible vehicles?
a. http://www.tc.gc.ca/roadsafety/importation/VAFUS/list/Menu.htm
2) Who do I contact at the dealership?
a. Complete this internet information request: Contact us
b. Or call our Internet Department at 503-582-9040 during Business hours
3) Who do I contact to get recall clearance?
a. http://www.riv.ca/english/Recall_Contacts_on_RIV.pdf
4) How do I get in touch with your parts department about costs of block heaters, daytime running lights, or other accessories?
a. Call 503-582-9040 or go to Parts request form
5) Where can I find more information about the Canadian side of the process?
a. http://www.riv.ca/english/html/how_to_import.html
6) What do I do once I get back to Canada?
a. http://www.riv.ca/english/html/how_to_import.html#after
7) Where can I find more information about the U.S. side of the process?
a. http://www.customs.gov/xp/cgov/export/export_docs/motor_vehicle.xml
8) How do I get the document packet from the U.S. Border authority?
a. Fax 360-332-2639 or email cbp.blaine-export@dhs.gov
9) Do you need originals at the time of application for export?
a. When you submit the application to the border, it is NOT necessary to send the originals. A copy of all three of the required documents is sufficient to start the process.
10) What if I don’t have the original title/MSO?
a. You will need to get it.
11) Do I need to have the title issued in my name?
a. No. It is unnecessary for you to have title issued in your name. All that is required is to have the original title and a legal transfer of ownership (bill-of-sale). If you have the vehicle title transferred into your name, you will only delay the process.
12) Can I have the seller FAX you in a copy of the title and I’ll FAX the worksheet?
a. No, due to the volume of applications received, please only submit complete applications.
13) What happens if I have already taken my car to Canada and need to export it?
a. You will have to bring the vehicle back to the United States and submit the application to export. The vehicle must then stay inside the United States until the 72-business hours have elapsed and your vehicle has been cleared for export.
14) What if I cannot get to your office during your normal business hours?
a. While we cannot tell you what to do, we would suggest that you either have someone you trust export the vehicle during normal business hours or you can pay a company to export it.
15) Is there any way to expedite the 72-hour process?
a. No. Our Federal Law mandates this timeframe.
16) Do I still have to wait for 72-business hours if I have an MSO?
a. Yes.
