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9155 Boeckman Rd./PO BOX 639, Wilsonville, OR, 97070
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Wilsonville Toyota Frequently Asked Questions

Quick answers about Toyota vehicles, ToyotaCare, recalls, warning lights, service, financing, and buying basics.

Vehicles

Where’s my jack?

Jacks can typically be found under the floor of your trunk, behind or under the seats, or within the trunk’s side compartment.

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Which Prius is best for me?

The Toyota Prius is a great choice if you want excellent fuel economy without needing to plug in. It is simple to own, efficient for everyday driving, and available with all-wheel drive on select models.

The Toyota Prius Plug-in Hybrid is a better fit if you can charge at home or work and want more electric-only driving for shorter daily trips. When fully charged, it can drive on electric power before switching to hybrid operation for longer drives.

Choose the Prius for easy hybrid efficiency and available AWD. Choose the Prius Plug-in Hybrid if you want plug-in capability and more electric driving!

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What does ECO mode do?

ECO mode can increase fuel efficiency by reducing accelerator sensitivity and reducing the power used by the air conditioning system.

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What does EV mode do?

EV mode is an all electric driving mode specific to hybrids that uses power from the vehicle’s battery.
This mode is typically best for short distances at low speeds.

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What vehicles have available remote start?

Toyota remote start availability can vary by model, year, trim, and equipped features.
If you share your model and year, we can help confirm options and compatibility.

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What is the difference between used and Toyota Certified Used Vehicles?

Toyota Certified Used Vehicles, also called TCUV, complete a 160 point inspection and include additional benefits that non certified vehicles do not.
Benefits may include limited warranty coverage and roadside assistance. Coverage and eligibility can vary by vehicle and program terms.

Shop used vehicles
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What does GR stand for on some Toyota models?

GR stands for Gazoo Racing, Toyota’s global racing division. GR badged vehicles are performance focused and developed using Toyota’s motorsports experience.
Ask our team about current GR model availability and options.

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What is the difference in trim levels?

Each Toyota model offers different features across its trim levels. The best way to compare is by model, since equipment and packages vary.

Explore Toyota model research pages

How do I know whether my Prius is capable of navigation?

Navigation and connected features depend on your Prius year, trim, and audio system. Many models support smartphone integration such as Apple CarPlay
when equipped and used with a compatible phone. Your Quick Reference Guide and Owner’s Manual can help confirm what your vehicle supports.
If you want us to verify by VIN, contact our team.

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How much can a Toyota Tundra tow?

Towing capacity depends on the exact year, configuration, drivetrain, and equipment. If you share your Tundra year and trim,
we can help confirm the towing rating and recommended setup.

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Do I need the engine running to use the rear outlet in a 4Runner?

On select vehicles equipped with an AC power outlet, the engine typically must be running for the outlet to operate.
Always follow the owner’s manual guidance and do not exceed the outlet’s maximum wattage rating.

Service

How do I schedule service for my Toyota?

To make a service appointment, call (503) 582-9040 or schedule online.

Schedule an appointment online

What should I do if my vehicle is included in a recall?

Find your VIN, the 17 character number typically printed inside the driver’s door area and or near the lower windshield.
Then check recall status at
recalls.gov,
safercar.gov,
or toyota.com/recall.
You can also call Toyota’s Customer Experience Center at 1-800-331-4331.
If you’d like help, schedule an appointment with our service team.

Schedule recall service

What is covered in ToyotaCare’s no cost maintenance program?

ToyotaCare commonly includes engine oil and filter changes, tire rotations, multipoint inspections, fluid inspections, and topping off fluids.
Coverage is typically 2 years or 25,000 miles, whichever comes first, and may include 2 years of 24 hour roadside assistance.
Coverage depends on your vehicle and the program terms.

Schedule ToyotaCare service

What is Toyota Express Maintenance?

Toyota Express Maintenance is designed to help complete routine maintenance efficiently using a streamlined process.
Timing depends on the work needed and current shop capacity.

What do warning lights mean on my Toyota?

Some lights provide information, while others may indicate the vehicle needs attention.
Check your Owner’s Manual for specifics. If you are unsure, schedule a diagnostic so our team can help identify next steps.

Schedule a diagnostic
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How do I replace my key fob battery?

If your Toyota key fob stopped working, the battery may need replacement. To confirm the battery type,
open the fob case. Many Toyota key fobs use a CR2032 battery, which is widely available.

  1. Open your key fob at the designated notch or slot.
  2. Carefully lift the circuit board to reveal the battery.
  3. Replace the battery with the correct type for your fob, commonly CR2032.
  4. Close the key fob case and test to confirm it works.

If it still doesn’t work or the fob appears damaged, contact our service team.

Call Service: (503) 582-9040

Do I need an appointment for a key fob replacement?

It’s best to call first so we can confirm availability, the correct part, and what to bring for verification.
Some key services may require additional steps depending on vehicle year and security requirements.

Call Service: (503) 582-9040

Can I get a battery for my key fob at Wilsonville Toyota?

Yes. Our parts team can help with key fob battery replacement options.
Call ahead with your model and year so we can help confirm what you need.

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Can you remove tree pitch safely during a detail service?

In many cases, yes. Proper products and techniques are important to help protect the paint and finish.
Results depend on how long the sap has been on the surface and the condition of the paint.
Contact us for a recommendation based on your vehicle and the severity.

Schedule a detail consultation

How should I store a Highlander Hybrid if it’s driven every 3 to 4 weeks?

Driving the vehicle periodically is generally helpful. Hybrid high voltage batteries are charged through vehicle operation and do not connect to the 12 volt system.
For longer storage, maintaining the 12 volt battery can be important. A battery maintainer may help the 12 volt system when used correctly.
For the best recommendation for your specific vehicle and storage conditions, contact our service team.

Call Service: (503) 582-9040

Finance

What finance rates are available?

Finance specials can vary. View current offers and incentives online, or contact our team for help reviewing options.

See current offers and incentives

Can I finance a car even with bad credit?

Many customers with challenging credit situations still explore financing options.
We work with a network of lending partners and can help you review available paths based on your application.
Approval and terms depend on credit, income, and lender guidelines.

Visit the Finance Center

Can I get lease payments?

Yes. We can review multiple payment options, including lease options, special APR, and other programs when available.
Contact us for details and current offers.

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What costs can come up when I buy or lease a vehicle?

Costs can include vehicle price and interest, plus DMV costs for titling, licensing, and registration.
If the dealership handles document processing, there may be a document fee and an electronic filing fee.
If you’re leasing, there may be an acquisition fee at the start and a disposition fee at the end.
Fees and requirements can vary.

What’s the difference between a guarantee and a warranty?

A guarantee is generally a promise of customer satisfaction while a warranty is a list of specific items that may be replaced or repaired
within a predetermined time frame, based on the warranty terms.

Buying and Trade

What are your hours?

Hours can change by department and season. For the most accurate information, please confirm on our Hours page or contact us.

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Where is your dealership located?

We’re conveniently located off I-5 exit 286. For turn by turn directions and directions videos, use the link below.

Directions and directions videos

What kind of value can you give me for my trade in?

Every trade is unique. An online estimate is a great starting point, but the most accurate value comes from an in person appraisal
based on condition, history, mileage, and market factors.

Get a trade estimate online

Do you give trade appraisals over the phone?

We typically do not provide firm trade appraisals over the phone because vehicle condition and options matter.
The best way to get an accurate value is an in person assessment.

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Are there any additional discounts available?

Some rebates and programs may be available for eligible guests, including military and college graduate programs.
Eligibility and program terms apply.

College Graduate Program
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Military Rebate

Does this dealership participate in the Costco program?

We do not participate in the Costco program. With our One Price process, all guests receive the same posted price.

Is it true you really won’t negotiate the price?

Our pricing approach is designed to be straightforward, with a posted price for all guests.
If you have questions about a specific vehicle or quote, contact us and we’ll help clarify what is included.

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Why don’t you provide your No Bull price online?

We aim to show current pricing online whenever possible. In some cases, manufacturer stipulations or listing rules can limit what we can display.
If you request pricing online or contact us directly, we can provide details quickly.

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Can you hold a car for me?

Vehicles are available until they’re sold. If there’s a specific vehicle you want to see, contact us before you visit
and we can help confirm availability and set expectations.

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Will Wilsonville Toyota hold a used car for a day or two until I can make it in to buy?

All advertised vehicles are available until they’re sold. We do not hold vehicles for later purchase.
Ask our team about online purchase options and any 5-day Money Back Guarantee return policy details that may apply.

Do I need an appointment to look at a car, or should I just show up?

You’re welcome to visit at your convenience. If you want to save time, contact us ahead of your visit and we’ll help you plan around your schedule.

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What do I need to bring with me to purchase a car?

Bring a valid driver’s license and proof of insurance. Proof of residence and proof of income can also be helpful.
If you have a trade in, bring your payoff information and title if applicable.

Can I pay for a vehicle with a credit card?

Credit card payments may be allowed for a portion of the purchase, but limits can apply.
Contact us for the current policy and details.

Can I take the car home for an extended test drive?

Extended test drive options may be available depending on the vehicle and scheduling.
Contact us to discuss what’s possible and what to bring.

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Wilsonville Toyota 45.31746, -122.7702898.